Effective Date: July 6, 2025

Welcome to Veloura Scents (“we”, “our”, or “us”). Your privacy is of utmost importance to us. This policy explains how we collect, use, store, protect, and share your information through our website [www.velourascents.in] (the “Site”), social media pages, mobile applications, and offline interactions (“Services”).

1.1 Personal Information You Provide

When you interact with our Services—whether placing orders, subscribing to updates, contacting customer support, participating in promotions, or leaving reviews—we may collect:

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment details (credit card, UPI, net banking via secure payment gateway)
• Date of birth (for marketing and verification purposes)
• Any additional information you choose to share (e.g., fragrance preferences, feedback)

1.2 Automatically Collected Data
We gather technical data when you use our Site or apps, including:

• IP address
• Geolocation
• Log data (pages visited, time spent, click-throughs)
• Cookies and similar tracking technologies (see Section 3)

1.3 Third-party Sources
We may also receive data from third parties such as:

• Analytics services (e.g., Google Analytics)
• Social media platforms (if you use social logins)
• Payment gateways
• Publicly available sources or partners (e.g., fraud prevention service

1.4 How We Use Your Information
We use your information to:

• Process orders and transactions
• Deliver products (physical shipping and digital confirmations)
• Communicate with you (order updates, support, surveys)
• Provide personalized experiences (product suggestions, website recommendations)
• Run promotions and newsletters (with your consent)
• Improve our Services (analytics, performance monitoring)
• Protect against fraud and unauthorized transactions
• Comply with legal obligations, accounting, and tax requirements
• Your personal data will never be sold to third-party marketers for commercial gain.

Cookies & Tracking Technologies

3. Cookies & Tracking Technologies3.1 What Are Cookies?
   Cookies are small data files saved on your device. We use:

Essential cookies to enable core functionality (cart, security)

Performance cookies to understand user behavior on our site

Functionality cookies to remember settings and preferences

Advertising cookies to serve relevant ads on other sites

3.2 Managing Cookies
You can disable cookies through your browser—but this may limit certain site features. Visit your browser settings or refer to our Cookie Policy for more details.

4. Information Sharing
   We may share your data with:

4.1 Service Providers
Trusted partners who help us run the business, such as:

Payment processors

Shipping and fulfillment providers

Marketing platforms

Analytics and data hosting services

Customer support tools

These partners are contractually bound to use your data only for specific purposes.

4.2 Legal and Safety Purposes
We may disclose data if:

Legally required (e.g., subpoenas)

Necessary to investigate fraud, protect rights

Enforce our Terms of Service

4.3 Business Transactions
In case of business sale, merger, or reorganization, your information may be part of the transaction. We will ensure confidentiality and inform you of any ownership change.

5. International Data Transfers
   Some service providers may operate outside India (e.g., payment gateways, analytics). By using our Services, you consent to transfer and storage of your data outside your country. We apply appropriate safeguards—like contractual clauses—to protect your privacy.
6. Data Security
   We implement reasonable technical and organizational measures, including:

Secure data storage (SSL/TLS encryption)

Firewalls and access controls

Regular security reviews

Staff training on data protection

While we strive to protect your data, no method is 100% secure. If a data breach occurs, we will notify you and relevant authorities promptly.

7. Data Retention
   We retain your personal data only as long as necessary to:

Fulfill the purpose it was collected for

Comply with legal or tax obligations

Improve our Services

You can request deletion of your personal data at any time (see Section 10), except where retention is required by law or contract.

8. Children’s Privacy
   Our Services are intended for individuals 18 years or older. We do not knowingly collect personal data from children. If a parent suspects their child has shared information, they can contact us for deletion.
9. Your Rights & Preferences
   9.1 Access & Correction
   You can access and update your personal information by:

Logging into your account

Contacting us at the email below

9.2 Marketing Preferences
If you no longer wish to receive promotional emails or messages, opt out via:

The “unsubscribe” link in emails

“STOP” reply to SMS

Contacting us directly

Note: Service-related communications (order confirmations, delivery alerts) cannot be opted out of.

9.3 Data Portability & Deletion
Email us to request:

A copy of your data in a portable format

Permanent deletion of your personal data

Exceptions may apply for legal or operational reasons.

10. Updating This Privacy Policy
    We may update this Privacy Policy from time to time. Substantial changes will be notified via our website, email, or other channels. Your continued use of our Services after the effective date constitutes acceptance of the updated policy.
11. Contact Us
    For any privacy questions, data requests, or concerns, reach out to:

Veloura Scents
Email: privacy@velourascents.com
Address: Veloura Scents, Shop No. 14, Main Road, Shegaon, Maharashtra 444203, India

12. Consent
    By using Veloura Scents Services, you agree to this Privacy Policy. You affirm you are at least 18 years old or using the Services under legal guardian supervision.