At Veloura Scents (velourascents.in), we aim to deliver your orders quickly, safely, and efficiently.

1. Processing Time

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Time & Methods

• Standard delivery within India takes approximately 3–7 business days.
• Delivery times may vary based on your location and courier availability.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order weight.
• We may offer free shipping during promotional periods.

4. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email/SMS to monitor your delivery status.

5. Delays

• While we work with trusted courier partners, unforeseen delays due to weather, strikes, or customs may occur.
• We are not liable for delays beyond our control but will do our best to assist you.

6. Incorrect Address

• Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Contact Us
For any shipping-related queries, please contact us at +91 75887 69972 or email us at support@velourascents.in.