Terms and Conditions
Welcome to VelourAscents.in – your trusted destination for premium, luxurious, and long-lasting perfumes. Our mission is to deliver top-quality fragrances while maintaining transparency and fairness in every interaction. These Terms and Conditions (“Terms”) are here to help you understand our policies, your rights, and how we operate our online website. Please read them carefully before using our website or making a purchase.
By using VelourAscents.in, you agree to abide by the rules outlined below.
1. Definitions
“We”, “Us”, “Our” refers to Velourascents.in.
“You”, “Your”, “Customer” refers to any user, visitor, or buyer on our website.
“Product(s)” means any perfume or accessory listed for sale on our platform.
“Website” refers to Velourascents.in .
2. Eligibility to Use
To make a purchase or create an account, you must:
Be at least 18 years old, or have consent from a legal guardian.
Provide accurate, current, and complete information when registering or ordering.
We reserve the right to refuse service or cancel orders at our discretion.
3. Account Registration
Creating an account gives you access to faster checkouts, order tracking, and exclusive offers. You are responsible for keeping your account details confidential and for any activities under your login credentials.
If you suspect unauthorized use of your account, please notify us immediately at support@velourascents.in.
4. Product Information and Pricing
We make every effort to display product descriptions, images, and pricing accurately. However:
Minor variations in product packaging or color may occur.
Prices are subject to change without prior notice.
All prices are listed in INR and are inclusive of applicable taxes.
We reserve the right to correct errors in pricing or product information and to cancel affected orders.
5. Orders and Payments
When you place an order:
It is considered an offer to buy.
Orders are subject to acceptance and availability.
We may cancel or limit quantities without prior notice if necessary.
We accept payments through Razorpay, including UPI, debit/credit cards, and net banking. Payment must be received in full before shipping.
6. Shipping and Delivery
We usually ship within 1–3 business days after payment confirmation.
Delivery time may vary based on your location and courier services.
Delays due to weather, festivals, or unforeseen circumstances are not our responsibility.
You will receive a tracking number once the order is dispatched. Delivery charges will be mentioned clearly before checkout.
7. Returns and Refunds
Your satisfaction is important to us. We offer returns only in the following cases:
You received a damaged or defective product.
You received the wrong item.
Conditions for return:
Must be reported within 48 hours of delivery.
Product must be unused, with original packaging intact.
Once approved, refunds are processed within 7–10 business days via the original payment method. We reserve the right to deny returns that do not meet our conditions.
8. Cancellations
You may cancel your order before it is shipped by contacting support@velourascents.in.
If the order is already dispatched, cancellations will not be possible. In case of cancellation from our side (e.g., product out of stock), you’ll receive a full refund.
9. Use of Website
You agree not to:
Use the site for illegal or unauthorized purposes.
Interfere with the website’s functionality or security.
Upload any harmful content or malware.
Violation of these conditions can lead to legal action or permanent ban from our website.
10. Privacy Policy
Your personal data is protected. We collect and use your information only to process orders, improve services, and send relevant offers (with your consent).
Please read our full Privacy Policy for more details.
11. Intellectual Property
All content on VelourAscents.in – including logos, designs, text, and images – belongs to us or our partners and is protected by copyright laws. You may not copy, reproduce, or distribute our content without written permission.
12. User Reviews and Content
You may post reviews or feedback, provided:
It is respectful and relevant.
It doesn’t include false information, offensive language, or third-party data.
We reserve the right to edit or remove any content we find inappropriate or misleading.
13. Third-Party Links
Our website may include links to third-party sites. We do not control or take responsibility for their content, privacy practices, or services.
Use them at your own risk.
14. Limitation of Liability
VelourAscents.in will not be responsible for:
Indirect, incidental, or consequential damages.
Product misuse or allergic reactions (please check ingredients carefully).
Delays caused by courier companies or acts of nature.
To the extent allowed by law, our liability is limited to the amount you paid for the product.
15. Indemnity
You agree to indemnify and hold VelourAscents.in harmless from any claims, losses, liabilities, or expenses arising from:
Your misuse of our website.
Your violation of these Terms.
16. Changes to Terms
We may update these Terms anytime, and changes become effective upon posting on the site. It’s your responsibility to check the Terms regularly.
Continued use of the website means you accept the updated Terms.
17. Governing Law
These Terms are governed by the laws of India. Any disputes will be resolved in the courts of Nagpur, Maharashtra.
18. Contact Us
For questions or support, feel free to contact us:
📧 Email: support@velourascents.in
📞 Phone: +91-7588769972
🕘 Monday to Saturday, 10:00 AM – 6:00 PM
Conclusion
Thank you for choosing VelourAscents.in. We are committed to providing you with a pleasant, safe, and transparent shopping experience. These Terms are designed to protect both you and us and ensure smooth transactions.
We appreciate your trust and hope you enjoy our fragrances as much as we enjoy crafting them for you.